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An agent working on multiple channels can receive broadcast that is meant for all those channels. Displays the of tasks in each task type that the agent has completed. I wanted my thumbs to have the occasional night off. To view the broadcast message that is sent by the supervisor, use the Agent console sample.
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This assumes that the queue is in the cluster that is specified by the cluster ID. DND do not disturb. Popular Latest. If the agent is logged out, the presence should be inActive. Select the physical queue to be monitored.
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The third party vendors uses the same reason codes as provided by PeopleSoft MCF to create reason objects that they send with the events. Select the message set if you want to broadcast a message from the Message Catalog. JSMCAPI broadcast function does not provide any routing logic because it operates within a limited set of physical queues that are ased to the agent or supervisor.
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Click to send the generated relative URL to the customer's chat window. The value returned is numTaskDone. Your particular application needs to process that string accordingly.
To broadcast lr message, a console typically uses this physical queue as a parameter to determine the target cluster. The broadcast notifications are displayed only in the third-party sample s. The broadcast message is received only when the agent is currently logged in to the queue on which broadcast is sent. This demonstrates the InitChat built-in function, including required and optional parameters.
To fully repent, I must make clear what I now know to be the truth: Phone calls are good, actually. The format of the generic event window is determined by application developers. Select the same REN cluster as used by the supervisor to broadcast, and the broadcast message is displayed on the Agent console.
The second queue statistics table displays data that changes frequently. The of escalated tasks on this queue, by task type. To enable the new browser window to appear, disable any pop-up blocking software for your browser.
Displays the duration of time during which the agent has been idle. Click to forward the to the emailtextt queue or agent. The value returned is averageWaitTime.
This is enabled only when the agent is on a call. Select fromchat, voice, generic or none. The value returned is time.
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However, if only the cluster ID is mentioned, all agents that are logged and active on any queue on that cluster receive the broadcast message. Snapchat blew up a few years ago because pictures sent between users on the app disappeared 10 seconds after being viewed; talking to someone on the phone has provided the same freedom in verbal form oe the days of Alexander Graham Bell.
Text communication allows anywhere from a emailltext to several days of self-editing. PeopleSoft MCF provides reason codes to explain any error or an event that has happened. Thankfully, solving that problem is simple: Instead of calling him, I just ask via Slack whether he wants to call me. The agent can choose any physical queue from the ased queue list without logging onto any particular physical queue.
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For example, use InitChat code behind a button on an application to initiate a chat session with an agent. For example, developers can create supervisor dashboards with which to monitor activity on their channels of interest, or developers can modify consoles according to their company's business requirements.
For agent-wide broadcast, if both the cluster ID and queue ID are specified, the broadcast message is sent to all agents that are currently logged into the queue that is specified by the queue ID. Group Id.